IN STOCK ITEMS:
Items that are in stock typically ship within 5-10 business days of the order being placed. Shipping charges are added to the invoice and payment is processed in full. You will receive an invoice with tracking information once shipped.
BACK ORDERED ITEMS:
If the item(s) ordered are on backorder your Customer Service Rep will send an email with estimated shipping dates. Once the stock is received at our warehouse the order will ship. Any balance due, plus shipping, will be processed 1 – 2 weeks prior to the carrier picking up the order to ensure the item can ship out shortly after it arrives to the MBH warehouse.
MADE TO ORDER:
If your order includes Made to Order (MTO) item(s) that are not part of our current stock rotation, we require a NON-REFUNDABLE 50% deposit prior to initiating production at our factory. We allow cancellations up to 7 business days from order date without penalty. If we do not hear back within 7 business days we will process the deposit and place your order into production. MTO requests cannot be cancelled once the deposit has been paid. Once order is received at our warehouse the order will ship. All balance due plus shipping will be processed 1-2 weeks prior to the carrier picking up the order to ensure the order can ship out shortly after it arrives to the MBH warehouse.
DROP SHIP FEES:
All residential shipments will be charged a $25 Packing & Handling fee.
An additional $100 Residential Freight/LTL fee will be added to all shipments. Shipping residential is at a premium rate due to the extra charges assessed by the carrier. Residential freight deliveries require an appointment and a lift gate. We must have the name and phone number for the paperwork and the contact must be available to setup the appointment and meet the carrier at the designated time. There are additional charges for storage and re-delivery. NOTE: this is not white glove service. The carrier will deliver to the residence, but they will not unpack boxes or haul any packing material away.
3RD PARTY SHIPMENTS:
We are happy to prepare your shipment for a 3PL carrier of your choosing to pick up from our warehouse for a 5% handling fee ($95 minimum). The customer is responsible for scheduling all shipments with their chosen shipping carrier.
We offer Rush/Priority Service for a $50 upcharge. This is available on in-stock items that are currently in the warehouse. We can also prioritize your item(s) to be first shipped once received in the warehouse off the container. The Rush/Priority Service is a request to ship out your item(s) within 3 business days from payment. This does not include time to process credit or the travel time to you. We will do our best to meet your request, but it is not guaranteed. Please contact your Customer Service Rep to request.
If you have a project and would like to have a Made to Order item, we do offer Air Freight directly from overseas. This will significantly decrease your lead time from six months to 3-4 months. Quotes provided upon request.
We ship to Canada via FedEx International. All orders are subject to a 15% shipping and handling fee. Please note that brokerage fees, import taxes and/or duties may be assessed by the shipping carrier and are the responsibility of the customer.
International Shipping is available depending on destination, please inquire about availability with you Customer Service Representative.
RECONSIGNMENT / REDELIVERY:
There will be a $65 fee if no one is available to accept delivery during regular business hours or customer requests an address change after the carrier has picked up from the warehouse. This fee is in addition to any incurred shipping costs from the carrier to make changes. Your credit card on file will be charged and you will receive an invoice.
All refused shipments are subject to a 25% restocking charge and all freight charges both ways.
ALL shipments must be inspected upon arrival. If a freight box is damaged, this must be reported at time of delivery and documented on the bill of lading. Photos must be taken of the damaged box(es) and item and forwarded to your Customer Service Rep. Open and inspect all items immediately and report any issues, have them documented on the bill of lading and take supporting photos. Contact your MBH Customer Service Rep immediately. ALL damages must be reported and documented within 48 hours of delivery for replacement and/or refund consideration.
Discounted items/orders do not qualify for Flat Rate Shipping and a quote will be provided.
ESTIMATED SHIPPING DATES: We email every customer a Sales Order Confirmation where an estimated shipping month is noted. This is most relevant if the order was on backorder or part of our factory production. Once a shipment arrives at our warehouse, it takes roughly one week to fulfill all orders. Please allow a 5–7-day grace period around the estimated date provided. We always email tracking details and a copy of the invoice when your order has shipped.
Our factory is producing on schedule. At this time, the steamship lines & ports are overwhelmed by current demand. The delays are dictated by weather, port congestion and customs processing. Unfortunately, we have no control over any of those factors.
Mainly Baskets Home | 2197 Canton Road, Suite 107 | Marietta, GA. 30066