Logo

Customer Service

Return Policy

We stand behind our products 100%. As our products are handmade from all natural materials, you will be very pleased with the design details, quality and safety of our merchandise. We are confident we will meet if not exceed, your expectations. We care about your satisfaction and our Customer Care Teams are always here to help.

RETURNING MERCHANDISE

We hope you love your selections as much as we loved designing them. If you're not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund for most of our merchandise within 14 business days from receipt of product.  Proof of purchase is required for a refund.

Returns are refunded in the original payment form for the merchandise price only.  Customer is responsible for return shipping costs. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect.  Taxes charged are refunded in accordance with state and local laws.

To return an item, simply send the items with the packing slip and all original packaging to:

Mainly Baskets

5353 Snapfinger Woods Dr.

Decatur, GA 30035

STOCKED FURNITURE

Furniture is carefully inspected prior to shipment, and we ask that you inspect your pieces upon receipt. For items received via White Glove Delivery, your signature is required at the time of delivery. If a defect is discovered, please contact our Customer Care team at 877.702.5654 or at [email protected]  Furniture that is refused due to size will be exchanged for merchandise or credit only. We regret that we are not able to cancel orders for in-stock merchandise once they have shipped from the warehouse.

Please note that a restocking fee of up to 25% of the product price may be charged. 

Pricing

All pricing shown on website without trade credentials reflect retail pricing.  We sell directly to the trade industry at special pricing once registered and verified as an appropriate business entity.  


ADDITIONAL CHARGES AVAILABLE AT CHECK OUT ON-LINE:

- Off White Muslin Seat Cushions (if not included with design)

- Sunbrella Fabric 

- Protective Outdoor Finish


CUSTOM CHANGES THAT REQUIRE A PHONE CALL 877.702.5654

- Sherwin Williams Color Match

- Size/Dimension Adjustments on Furniture 

- Custom Designs (minimums apply for baskets)

- Commercial Upgrades

Additional custom charges will be reviewed during call and reflected on your final order confirmation.